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Things to try first
Sometimes the problems you are having may not be caused by our software. Before looking further, please go through the following checklist
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Does your computer meet the minimum specification for the CD-ROM?
Check the information printed on the disk or in the manual, or look at the details given on the support page for your title. |
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2. |
Do you have enough free disk space on your computer?
The amount of space needed is given on the screen during the installation. If you do not have enough free space, cancel the installation, delete any unwanted files, and try again. |
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3. |
Check there are no scratches or dust on the CD-ROM
Any dust or dirt on the disk may prevent your computer from reading the disk. Take out the disk, and wipe it with a soft cloth. |
General hints and tips
We have listed below some of the most frequently asked questions from users of our CD-ROMs. Look through the list, and click on the question to see a solution.
I am using Windows NT/Windows 2000/Windows XP, and when I try to install the CD-ROM I get the following error message like: "You must be an Administrator to install programs on this computer"
With Windows NT, 2000, and XP you must be logged on as an Administrator before you can install the software. If you do not have administration rights and are working in a network, ask your network administrator to install the software.
I cannot hear any sounds
Double-click on the speaker icon on the bottom right of you screen (near the time). Make sure the: Master Out, Wave Balance, CD Balance and other levels are all activated. If there is a tick in the "Mute" box, remove it. Also check that your speakers are connected, and the volume control is turned up. If you still cannot hear any sounds you may need to update your sound drivers - see the FAQ below.
If you have installed the Longman Advanced American Dictionary, click here for further suggestions.
I can here sound, but it is distorted or incomplete
If your computer is over two years old you may need to update your sound card driver to the latest version. This can be obtained and installed from the soundcard manufacturer's website. A list of the most popular sound card manufacturers is given here:
Alternatively, go to your web search engine and type "sound drivers" and the name of your soundcard manufacturer. To find the make and model of your sound card check the original documentation supplied with your PC.
If you are using a new computer or if the new sound driver does not solve the problem you may need to check your DirectX settings. Please follow these instructions if you are using either Windows 98, 2000 or XP:
a) Click on START
b) Click on RUN
c) Type in DXDIAG
d) Click on OK
e) Click on the SOUND tab
f) Change the HARDWARE SOUND ACCELERATION LEVEL to BASIC ACCELERATION
If this doesn't help, or for other operating sytems, click here to e-mail our support team.
The videos do not play
If your computer is over two years old you may need to update your video driver to the latest version. This can be obtained and installed from the manufacturers website. A list of the most popular video card manufacturers is given here.
To find the make and model of your video card check the original documentation supplied with your PC.
If you are using a new computer or if the new video driver does not solve the problem you may need to check your DirectX settings.Please follow these instructions if you are using either Windows 98, 2000 or XP:
g) Click on START
h) Click on RUN
i) Type in DXDIAG
j) Click on OK
k) Click on the SOUND tab
l) Change the HARDWARE SOUND ACCELERATION LEVEL to BASIC ACCELERATION
If this doesn't help, click here to e-mail our support team.
I would like to copy the CD , but can't.
Under the terms of the CD-ROM licence agreement, you are not allowed to copy the CD. For certain titles you may be able to install the full CD-ROM onto your hard disk - this applies to the Longman Advanced American Dictionary, and the Longman Active Study Dictionary.
Can I run my single-licence CD over a network?
Most of our CD-ROMs are only available as single-user programs and you cannot run the CD-ROM across a network. However, the Longman Interactive American Dictionary is available for networks. If you would like to apply for a single licence for any of our products please e-mail our support team for a quotation - click here
Alternatively, click here to e-mail our support team.
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